I help busy US-based business owners and entrepreneurs stay organized, supported, and stress-free — so you can focus on what matters most.
About Me
Hi, I'm Cristina O. Boñaga — a detail-obsessed Virtual Assistant based in the Philippines, built for remote work with US-based and international clients.
With hands-on experience in administrative support, customer service, CRM management, and tax firm operations, I don't just check tasks off a list. I help your business run smoother, move faster, and breathe easier.
Whether you need someone to tame your inbox, organize your files, support your customers, or handle sensitive tax documents — I show up reliably, learn quickly, and treat your business like it's my own.
I understand that hiring a remote VA requires trust. That's why I prioritize clear communication, consistent delivery, and absolute confidentiality — especially when handling sensitive documents like tax records and client data.
💡 "I don't just complete tasks — I anticipate what you need next. That's the difference between a good VA and a great one."
Services & Pricing
Transparent, competitive rates built for small businesses, entrepreneurs, and growing teams in the US and beyond.
Packages
Not sure how many hours you need? Start with a package and scale from there.
Experience
Every role has sharpened my skills and deepened my ability to support businesses remotely.
Managed secure client document intake and organization, entered data in TaxSlayer and Drake Software, coordinated workflows in TaxDome CRM, and handled sensitive client information with full confidentiality and compliance.
Managed student/client pipelines in CRM platforms, handled communications with prospective clients, maintained accurate data records, and supported the team with reporting and follow-up coordination.
Provided email and chat-based support, resolved client inquiries through ticketing systems, maintained high satisfaction through empathetic and efficient communication, and ensured prompt escalations when needed.
Organized digital files, managed calendars, handled correspondence, processed documents, and ensured smooth day-to-day operations for busy teams and business owners.
Tools & Platforms
No onboarding headaches. I hit the ground running with the platforms that power modern remote businesses.
Sample Work
Real-world examples of the systems, workflows, and support I provide — so you know exactly what you're getting.
Set up and maintained a color-coded Google Calendar for a busy executive — scheduling meetings across time zones, blocking focus time, and sending proactive reminders to prevent double-bookings.
Admin SupportHandled 50+ daily customer inquiries via Intercom for an e-commerce brand — resolved issues, escalated complex cases, and maintained a <2 hour first-response time.
Customer ServiceOrganized client pipelines in TaxDome — created intake workflows, set up document request checklists, and maintained compliance-ready file naming conventions for a tax firm.
Tax SupportDecluttered and reorganized a 2,000+ email inbox — created folders, set filters, drafted template responses, and maintained a zero-backlog system with daily triage.
Admin SupportVideo Introduction
A 60-second introduction so you can put a face to the name before we work together.
My Resume
Download or view my complete resume — skills, experience, and references all in one place.
📄 View My Resume ⬇️ Download PDF
Get in Touch
Whether you need to start right away or just want to ask a few questions first — I'm here. I typically respond within a few hours during business days (10:00am to 6:00pm EST).
